Terry Rehabilitation & Testing | Physical Rehabilitation and Functional Testing

Personal Attention

What Personal Attention Mean?

When we say that we provide “personal attention” it means that our full attention will be focused on you during your appointment. That means that we don’t split your time with another one, two or even three patients, as is common in some other physical therapy clinics.

You should understand that each appointment is billed to your insurance company based on the services provided. For most services (such as stretching, strength training, manual therapy, etc) the billing occurs in 15-minute increments. While it is perfectly legal for therapists to treat multiple patients at the same time, and for the therapist to use the assistance of unlicensed technicians, many clinics abuse this practice. Many clinics will have therapists treating several patients at the same time. It’s better money for the clinic, poorer service for you and your insurance company.

When a therapist treats multiple patients at the same time, the rule is (established in the CPT Coding Manual – a list of accounting codes for medical services performed) that each of those patients be billed a single “Group Code” indicating that they were treated as part of a group of patients at the same time. This rule applies whether or not the patients were engaged in similar activities or had similar problems. The group code is not timed – it can only be billed once per patient per day.

Most insurance plans do not recognize this code. They intend for patients to be treated by licensed physical therapists or licensed physical therapy assistants individually – in a one-on-one setting. On the other hand, many clinics will have therapists treating several patients at the same time, and billing timed codes for one-on-one therapy – it’s better money for the clinic, poorer service for you and your insurance company.

Unfortunately, few insurance companies (except Medicare) check to see that one-on-one service was actually provided when it was paid for. When a therapist in an outpatient setting uses an “on-the-job” therapy technician to provide treatment, in most practice situations insurance contracts generally specify that such treatment is not billable. In other words, the therapist is allowed to use technicians that are not licensed, however, most insurance companies (if they know) will not pay for services provided by a technician.

Why Should I Insist on One-On-One Treatment?

Skilled physical therapy means that the services of a physical therapist are needed to provide expertise or supervision. If you are just performing exercises from a sheet that you were issued at your appointment, you are not engaged in skilled physical therapy, and could just as well have performed the same exercises at home without the therapist.┬áSkilled physical therapy, provided with personal attention means that your therapist will alter your activities on a day-by-day basis, based on your status that day. In other words, if you are making swift progress, then your therapy program will progress to match that, and get you better faster. However, if you are having difficulties, your therapy program will also be modified during that treatment session to get you back on the right track as soon as possible. If your progress is going more slowly, then your appointments can be spaced out to allow time to make adequate progress – if your progress is moving quickly, your treatment frequency can be adjusted to get you better even faster. The result? A faster recovery with fewer visits.

At Terry Rehabilitation, each patient is expertly evaluated, each treatment plan is customized for that patient, and all treatment occurs with a highly trained professional.

Contact us to schedule an initial evaluation. If physical therapy is recommended, we will contact your physician in writing regarding the recommended plan of care, allowing him or her to make the most informed decision possible for the care of your problem.

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Terry Rehabilitation & Testing | Physical Rehabilitation and Functional Testing