Terry Rehabilitation & Testing | Physical Rehabilitation and Functional Testing

New Website…No, Seriously!

I SWEAR a new website is coming! If you’ve been checking the updated link, you can see that it looks pretty functional, however, the website company is still having trouble getting the final links put together, and hasn’t been able to train us on our new “Control Panel” that will send out newsletters and first visit messages.

For example, if you click on the appointment booking button, our staff won’t see your request. If you click for directions, you’re sent to a page where you have to click again to get directions. If you click “Contact Us” you get a Page Not Found error, etc. Read more

Discharge Report – 11-16-15

22 year-old Former College Soccer Player

She suffered a season-ending knee injury injury in March, and started her rehabilitation elsewhere. Her recovery was very slow, and eventually came to a halt. She graduated, started her career, and came to us to attempt to complete her recovery. Read more

Discharge Report

I initially started on Twitter adding Tweets when a patient was discharged. Those became a little tedious and didn’t convey the information properly. From here on out, I’m going to try to do a weekly “Discharge Report” to describe what we’re doing.

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Billing Questions?

I’m sorry…I feel your pain, believe me!

I am not at all patient when a company I patronize messes up my account….

I recently utilized an outside billing company to do an audit of our Accounts Receivables, to determine the source of a shortfall in revenue and questions that were coming up regarding payments that we had received, but had not been posted to patient accounts. I found that the problem was much larger than I realized, and after reviewing the audit findings and our billing assistant’s past performance, she was terminated.

In late August I retained Account Matters to process a list of payments that we had record of, but that had not been applied to patient accounts. They were able to process about $22, 000 before statements were mailed out in September, and was told that they would post their phone number on the statements for patients to call if they had questions or noticed problems.

It was brought to my attention today – through several calls and in-person visits – that they did not place their phone number on the statements as I had believed.

We have a scanned record and database of all payments that we have received, and that record is redundant in that there is an office scan and a bank or credit card vendor scan. We also have a spreadsheet of all credit card payments received – both online and in the office – for the past 18 months that is instantly searchable by name or date.

Wondering what happened to a payment?

Please call Account Matters at (508) 422-0233, and ask for Lisa. You will need to have the approximate date(s) you paid, and method of payment. Examples would be if you paid by check on July 15th of this year, or if you paid using a debit card at your final appointment.

Give her about a week to iron out any problems. If the problem has not been resolved or if you feel you have not received sufficient assistance, please call me and we will make it right.

Update: Superior Health

Due to continued problems with obtaining correct/consistent information from provider and customer service representatives, we will be unable to accept Superior Health Plan patients, using their insurance benefits. Read more

Chasing “The Latest Thing”

I recently received a voicemail message from a former patient (whose son I had also treated) asking if I practice a specific proprietary, trademarked, and well-publicized technique. I responded via email, and then realized that this response could have been written a dozen or so times over my previous 17 years as a therapist, so I ought to just make a generic letter regarding all such techniques:

Dear _______,

I hope you and your family are doing well. ____ is a proprietary treatment approach that incorporates very good marketing resources, with very expensive tools and educational materials, and is a treatment technique very similar to many other techniques that have been used for tens, if not hundreds of years.

Despite the hype, _____ has yet to demonstrate it’s effectiveness as a technique above and beyond other techniques. I just checked their website (figuring that I would find the most favorable literature there) and found a list of published case studies, most of which were single case studies. That means that as a “new” treatment, it was published in a peer-reviewed journal or magazine, with the data from only one patient that was treated using the technique.

Although they tout a presentation they put on at a_________ meeting, that research has yet to be published in a peer-reviewed journal. I’m not sure it ever will. There is no date regarding what year the presentation was made.

They have an effectiveness chart for ______ that looks very impressive, but again, it does not compare the effectiveness of their technique to any other treatment, and in the fine print states that their outcomes include treatment that is comprised of other techniques with _______ being only a portion of the total treatment.

Other research on their site is included if it mentions _______ in passing, as a “new” or “alternative” technique for a particular problem.

Without any randomized control studies, nor any other comparative data to demonstrate effectiveness, I will not be taking their courses or touting their trademarked name or logo, unless someone offers it to me free of charge. The same treatment techniques have been taught to physical therapists (including me) for decades, but without the same expert marketing panache.

The generic term for this kind of treatment is _________ and does has proven effectiveness in very limited circumstances. I practice __________ on selected patients, based on evidence of effectiveness. I select a technique if can I get a better result with it, or can I get the same result as other techniques, but with fewer visits or expense for the patient.

Hope this clears some things up. Some physicians – especially sports medicine physicians – are perennially sold on the latest and greatest technique, only to move on to the next new thing a few years later. I wish that more would read the scientific literature, or simply find a therapist whose judgement they trust, rather than chasing after the latest fad. Unfortunately, many therapists have simply given in, and pay exorbitant fees for these classes, so that they can claim they provide a proprietary technique, even if they know it to be ineffective. It’s simply a marketing decision.

So….call me to ask if I can treat a particular problem, and ask me my opinions of the technique. Allow me to use my best judgement and the most current information, and I can give you the best outcomes possible. If things are not working out as planned, I have several “alternative” tricks up my sleeve as well that may be helpful, and I can route you to the person who can ultimately solve your problem if I cannot.

A Therapist’s Sales Pitch

Our Philosophy

As you may or may not know, we’re looking to hire a physical therapist and/or licensed physical therapy assistant. If you’ve read over our website, checked our facebook page, or been a patient, you’ll understand that our focus is high-quality work: getting patients back to their lives as quickly as possible, or finding them the correct solution for their problem.

A Therapist’s (bad) Sales Pitch

I discussed this philosophy with a therapist who contacted me about working here. During our discussions, however, he still wanted me to know that his patients, on average, attended more physical therapy visits than did patients of other therapists in his company. He considered this a selling point.

Ha! Think how successful I would feel if only I would work to increase the number of visits each patient had to attend!

Watered Down Medicine

Right now many therapist are paid, directly or indirectly, on how many visits their patients attend, rather than based on the quality of their work and the service they provide their patients. The majority of them are in physician-owned therapy clinics. They provide physical therapy by proxy, many times without a therapist on site.

Imagine paying what you pay for therapy, and arriving for each visit, knowing that the person working with you was working with multiple patients simultaneously, not licensed to perform any particular services, could not assess your condition and change your treatment plan, and was not directly supervised by someone that could either! Think of all the time that would be wasted…and all of the additional visits generated for additional revenue.

It’s like a pharmacist watering down your medicine, so that you have to buy more of it in order to get well.

How I Want To Earn My Living

Patients are never a number or statistic to us: they are people who have brought their problems to us for a solution. If that solution is not going to be therapy, we will discover that quickly and direct you to appropriate care. If the solution is therapy, we will work as hard as possible to solve your problem as quickly and as painlessly as possible, so you will come back with any other problems, and refer friends and relatives with similar problems. We have, and will continue to structure our insurance contracts to reward us for quality care – paying us more for effective treatment, rather than paying more for watered down cough syrup.

Physical Therapy Observer Program

An Observer Program for Those Interested in Physical Therapy

As a result of my experiences – good and bad – with physical therapy observations, I decided to come up with a framework that will allow someone truly interested to “take the bull by the horns” and benefit, while at the same time, giving me the ability to write a thoughtful and thorough recommendation for those that wanted one.

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Terry Rehabilitation & Testing | Physical Rehabilitation and Functional Testing